Outstanding listening skills are essential for any manager or leader. Research shows that the type and quality of our listening determines whether people feel understood and valued, and whether they are likely to trust us, and are motivated to share information and work together with us.
Aims
Improve collaborative working
Create and maintain trust-based relationships
Make people feel heard and valued
Develop empathy and emotional intelligence
Stay in the loop of what is going on
Content
In this interactive session, you will practice the six levels of listening and understand how they influence every interaction, conversation and exchange.
You’ll demonstrate the effect that not listening has on a speaker
You’ll experience the impact of pretending to listen
You’ll understand how internal listening can alienate your conversation partners
You’ll become aware of how we often listen for facts
You’ll understand the value of listening for emotions
You’ll learn how to listen to the relationship—what is happening in your interaction between you and your conversation partners
You will also learn how to use empathy and emotional recognition to increase influence, rapport, engagement and motivation.