Research indicates that workplace conflict costs firms billions of pounds every year. Managers report spending on average 20% of their time (or one full day every week) dealing with conflict situations and their consequences. Conflict Resolutionist Marshall Rosenberg created Non-violent Communication (NVC) as a simple, powerful way to resolve difficult situations by aiming to meet the needs of all parties.
Aims
Improve working relationships
Encourage open and honest communication
Make ‘difficult conversations’ much easier
Give feedback without putting people on the defensive
Have more successful performance reviews and appraisals
Develop people’s abilities to receive and respond to others’ feedback
Create a feedback culture at Sellafield
Content
In this programme we will:
Show how ‘unintentional violence’ creeps into our thoughts and language patterns
Share the NVC four step model
Practice using the model on participants’ real life work scenarios
Explore the workplace scenarios in which NVC would be an effective technique to use