Successful Difficult Conversations – Using Non-Violent Communication



Research indicates that workplace conflict costs firms billions of pounds every year. Managers report spending on average 20% of their time (or one full day every week) dealing with conflict situations and their consequences. Conflict Resolutionist Marshall Rosenberg created Non-violent Communication (NVC) as a simple, powerful way to resolve difficult situations by aiming to meet the needs of all parties.


  • Improve working relationships
  • Encourage open and honest communication
  • Make ‘difficult conversations’ much easier
  • Give feedback without putting people on the defensive
  • Have more successful performance reviews and appraisals
  • Develop people’s abilities to receive and respond to others’ feedback
  • Create a feedback culture at Sellafield


In this programme we will:

  • Show how ‘unintentional violence’ creeps into our thoughts and language patterns
  • Share the NVC four step model
  • Practice using the model on participants’ real life work scenarios
  • Explore the workplace scenarios in which NVC would be an effective technique to use