Context

Research indicates that workplace conflict costs firms billions of pounds every year. Managers report spending on average 20% of their time (or one full day every week) dealing with conflict situations and their consequences. Conflict Resolutionist Marshall Rosenberg created Non-violent Communication (NVC) as a simple, powerful way to resolve difficult situations by aiming to meet the needs of all parties.

Aims

• Improve working relationships
• Encourage open and honest communication
• Make ‘difficult conversations’ much easier
• Give feedback without putting people on the defensive
• Have more successful performance reviews and appraisals
• Develop people’s abilities to receive and respond to others’ feedback
• Create a feedback culture at Sellafield

Content

In this programme we will:

• Show how ‘unintentional violence’ creeps into our thoughts and language patterns
• Share the NVC four step model
• Practice using the model on participants’ real life work scenarios
• Explore the workplace scenarios in which NVC would be an effective technique to use