Effective listening: Strategies for better conversations

Leadership development course Effective listening

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Description


Context

Outstanding listening skills are essential for any manager or leader. Research shows that the type and quality of our listening determines whether people feel understood and valued, and whether they are likely to trust us, and are motivated to share information and work together with us.


Content

In this interactive session, you will practice the six levels of listening and understand how they influence every interaction, conversation and exchange.

  • You’ll demonstrate the effect that not listening has on a speaker.
  • You’ll experience the impact of pretending to listen.
  • You’ll understand how internal listening can alienate your conversation partners.
  • You’ll become aware of how we often listen for facts.
  • You’ll understand the value of listening for emotions.
  • You’ll learn how to listen to the relationship—what is happening in your interaction between you and your conversation partners.
  • You will also learn how to use empathy and emotional recognition to increase influence, rapport, engagement and motivation.


Aims and Objectives

By the end of the course, participants will be able to:

  • Improve collaborative working.
  • Create and maintain trust-based relationships.
  • Make people feel heard and valued.
  • Develop empathy and emotional intelligence.
  • Stay in the loop of what is going on.

Click here to request a brochure for this course!