Successful difficult conversations: Influence decisions through strategic communication
Available as :
- Group training: face-to-face
- Group Training: virtual
- As part of a learning journey
Description
Research indicates that workplace conflict costs firms billions of pounds every year. Managers report spending on average 20% of their time (or one full day every week) dealing with conflict situations and their consequences. Conflict Resolutionist Marshall Rosenberg created Non-violent Communication (NVC) as a simple, powerful way to resolve difficult situations by aiming to meet the needs of all parties.
In this programme we will:
- Show how ‘unintentional violence’ creeps into our thoughts and language patterns.
- Share the NVC four step model.
- Practice using the model on participants’ real life work scenarios.
- Explore the workplace scenarios in which NVC would be an effective technique to use.
- Improve working relationships.
- Encourage open and honest communication.
- Make ‘difficult conversations’ much easier.
- Give feedback without putting people on the defensive.
- Have more successful performance reviews and appraisals.
- Develop people’s abilities to receive and respond to others’ feedback.
One of the standout aspects of working with this coach is their emphasis on personal agility. Through his insightful guidance, I have gained a deeper understanding of my strengths and blind spots. This has served as a foundation for personal growth and provided extra depth of insight to help me navigate my first year in a new leadership role. If you are looking to enhance your leadership impact, improve communication skills, and develop executive presence, I highly recommend their services.
I had the pleasure of working with Live Learning when they facilitated a leadership workshop during an event I coordinated. Their professionalism, guidance, and fantastic positive energy played a key role in the event's success. Everyone who attended greatly appreciated what they'd learnt thanks to their ability to engage and inspire them. I look forward to working with them again.
Creativity, agility and great moderator skills.
With his broad experience and out of the box ideas he consulted the agenda creation, preparing a successful and well perceived event.
He facilitated the show and connected really well with the audience. He was able to spontaneously adjust the agenda to ensure a good experience for the audience, sticking to the schedule and delivering meaningful results. It was a pleasure to work with Live Learning and I can warmly recommend their strength as a great Facilitator.
I wanted to thank you personally for all your creative ideas, workshops and training sessions. Our executive team really appreciate your input and mediation for the difficult part of our job. Executive Communication and leadership skills are my favorite sessions. See you soon in Hamburg, with an anniversary cake to celebrate partnering together 6 great years.
You made such a positive impact on my whole team these past two days. I cannot find any good words to thank you enough. You created the right vibe and space for me to be the best possible version of myself. That is super rare in our corporate worlds.
The feedback afterwards was unanimously positive saying it was the best ever such team event they’d ever experienced in 30 years.You created the space for all of us to be ourselves, letting go of any worries and really kindle a sense of team. I strongly recommend them if you want to take your team to the next level of collaboration.
Live Learning led the facilitation of our team booster and we all went home inspired and he made it seem effortless!
You were instrumental in making us laugh, reflect and build lasting trust among our leadership group. You constantly influenced and even shaped our group's mood in the best way possible to support our goals, while introducing chunks of knowledge for us to apply and grow all through the year. You are a caring magician of people and teams' emotions and energies ! You are my first choice for anyone who wants to foster trust and fun in their team.
